How the Hagcraft Loyalty Program Works

I wanted to lay out exactly how returning-client pricing works since it's a little more layered than a flat "regulars get a discount". I'd rather you understand it clearly than have to guess.

The 15% Return Client Discount
If you rebook within 3-4 months of your last visit, that visit qualifies for 15% off.
This is checked visit by visit every time you come back within that window, you get the discount, no separate sign-up needed.

Building Toward Tenure
Every visit you book with me counts toward your visit total, whether or not that particular visit happened to fall inside the 3-4 month window. Life gets busy, schedules slip-- that's normal, and it won't reset your progress. Once you hit your 4th visit, your 5th visit unlocks the next tier.

The Tenure Reward
On your 5th visit and beyond:

• If that visit also falls within the 3-4 month window the tenure reward stacks with the return client discount, which becomes a total of 30% off your 5th visit.
• If it falls outside the window, you still get the 15% tenure reward on its own.

Either way, reaching your 5th visit means you've earned something, and consistency isn't required to get there, just showing up.

A New Season for Hagcraft

I wanted to take a moment to talk through some changes you'll be seeing across the site-- new rates, updated returning-client structure, and a bit about where things are headed.

Let's start with the obvious one: pricing has gone up.
Like pretty much everyone, I've watched the cost of life climb steadily. The economy has shifted, and pricing that made sense a few years ago just doesn't hold up the same way anymore. I've updated my rates to reflect where things actually stand now, and I've also rebuilt how I reward the clients who show up consistently, because loyalty deserves more than an afterthought.

The bigger news, though, is what's behind all of this...
I'm working toward bringing Hagcraft back full-time.

For a while now, my hands have been split between my passion and a day job in the financial sector, and I'm ready to move away from that and put my full focus back where it's always belonged. That's not an overnight switch, though, so I want to be upfront: scheduling is going to look a little experimental for a while. I'm figuring out what full-time availability actually looks like as I transition out of the corporate life, so bear with me as things settle into a new rhythm.

If you've been with me for years or you're just finding Hagcraft now -- thank you for your patience through the growing pains. This is the start of doing this the right way, full-time, and I'm looking forward to what's next.

- Vanja

How often should I get maintenance?

Every Two Months

Root Focused.

This schedule is great for those with extremely curly, coily, or thicker density hair with relatively small locks. For upkeep of micro-locks, small locks, or weak root systems that need their new growth to be pulled through the base of the lock more consistently to avoid thinning and weak spots. This routine keeps your locks more evenly shaped as we have more control over how many loops and bumps form down the length. It also keeps the sectioning crisp and clean for those who prefer a cleaner look. With this routine we do suggest at least one Full Maintenance per year as needed.

My Techniques and Tools

 My Product-free Locking Technique

The main method of lock creation that I utilize is a combination of the backcomb and gentle crochet method. Depending on the situation I may occasionally utilize a threading needle to gently tuck growth into the root system. 

In cases of lock maintenance when separation is needed to unbridge the root system, I will do my best to slip individual hairs from the roots in attempt to forgo breaking the hair strands. Under no circumstances will scissors be involved in cutting the lock with the intent to separate them from each other without prior consent from you. My promise to each of my guests is to always remain completely transparent with each tool or technique I use on you, I will never proceed with a method that you yourself have not approved of.

I do not interlock or use a latch hook.

I do not use wax, gels, or pomades.

I do not do retwists.

I specialize in working with clients who’ve experienced issues of excessive shedding from various genetic disorders, alopecia, improper technique, and postpartum hair loss. My methods remain gentle and painless throughout each service regardless of the amount of work needed to be done.

Our Tools of the Trade:

• 0.35mm Crochet Hook

• 0.45mm Crochet Hook

• 0.50mm Crochet Hook

• Fine Toothed Lice Comb

• Carbon Pin Tail Comb

• Soft Boar Bristle Brush

Scheduling Your Appointment

All Services Require a 30% Deposit to Schedule.
For Online Scheduling: hagcraft.setmore.com

All Clients wanting an Install:
Either an in-person or video consultation is required prior to any natural lock or lock extension service. All consultations are free and informational only. Consultations are never on the same day of installation. Once your consultation is complete you will be provided with a private booking link to book online at your convenience.

New Clients wanting Maintenance:
Either an in-person or video consultation is required prior to any new client maintenance service. All consultations are free and informational only and are intended to make sure I'm the right fit for you as a stylist. Consultations are never on the same day of your maintenance service. Once your consultation is complete you will be able to book your maintenance appointment.

Frequent Return Clients:
These are regular maintenance clients who return for routine maintenance services every 3-4 months. While I do still require a deposit to book, for those who do their best to keep up on their roots I like to provide a little discount to show how much I appreciate the love you show your hair.

For all other Maintenance Clients:
Maybe its been a minute since you've been in and things are looking like it might take a little longer in the chair. I've now switched to a basic hourly pricing so you can choose how much maintenance you want done. If you're unsure, always choose the option with the greatest amount of time just in case.